Terms of Service

Effective January 1, 2026

Billing & Payment Policies

Invoice Date and Due Date

Invoices are issued on the 5th of each month for services performed during the previous calendar month. Payment is due no later than the 15th of the month following service.

Payment Window Extensions

Requests for extended payment arrangements must be approved in advance and confirmed in writing prior to the invoice due date. Failure to obtain prior approval may result in service interruption.

Service Policies

Service Suspension

Service may be automatically suspended if payment is not received by the due date, unless prior written approval has been granted.

Service Termination

Unpaid balances may result in termination of service at the end of the invoice due month, release of the service route, and assessment of applicable late or collection-related fees.

Reactivation of Suspended Services

Suspended services may be reinstated upon full payment of all outstanding balances, submission of a completed card authorization form, and payment of any applicable pool recovery or clean-up fees.

Important Notice

Accounts that have been terminated are not eligible for reinstatement.

Cancellation Policy

Either party may cancel service with a minimum of fifteen (15) days written notice via email or mail.

Service Hours

Monday – Thursday: 7:00 a.m. – 5:00 p.m.

Observed Holidays

New Year’s Day (January 1)
Memorial Day (Last Monday in May)
Independence Day (July 4)
Labor Day (First Monday in September)
Veterans day (November 11)
Thanksgiving Day (Fourth Thursday in November)
Christmas Day (December 25)

Holiday Service Adjustments

If a scheduled service falls on an observed holiday, service will be rescheduled when possible. Customers will be notified of any changes.

Customer Responsibilities

Property Access

Customers must provide safe, unobstructed access to the pool and/or spa on scheduled service days. Failure to provide access does not qualify for a make-up visit.

Water Levels

Customers are responsible for maintaining proper water levels. If a hose, timer, or auto-fill system is used, the homeowner assumes all responsibility for water loss, overflow, or damage resulting from equipment failure.

Pets on Property

Customers must notify Parks Crew Pools if pets are present so the account can be properly noted.

Pets must be secured away from the pool/spa area during service visits.

If safe access cannot be provided, the visit may be considered completed. Parks Crew Pools is not responsible for injuries to pets or staff caused by unsecured animals. Repeated safety concerns may result in suspension or termination of service.

Service Schedule

Our standard service schedule is based on a 48-week service year, providing four (4) visits per month.

Inclement Weather Guidelines

For technician safety and to protect your pool and/or spa, services will be completed as weather conditions allow.

Lightning Safety Policy

If lightning is detected within a ten (10) mile radius, as monitored using the WeatherBug app, technicians will not use metal equipment including poles, vacuums, nets, or brushes.

Chemical-Only Service

When conditions permit, water testing and chemical balancing may still be performed.

Service Completion

Partial or modified service due to weather conditions is considered a completed visit. Services are not rescheduled unless no portion of the service can be safely performed.

Storm Debris Policy

If storm-related debris significantly increases service time beyond thirty (30) minutes, a storm clean-up fee may apply. Customers will be notified prior to any additional charges.

Repair Guidelines

Routine Repairs - Minor repairs under $50 may be completed as needed and billed accordingly.

Authorized Repairs - Repairs exceeding $50 require a written estimate and customer approval prior to work beginning.

High-Value Repairs - Repairs over $250 will be billed upon completion.

Emergency Repairs - Emergency repair services take priority over routine maintenance and non-urgent repairs.

Communication Guidelines

Phone calls, text messages, and emails are responded to during normal business hours.

Emergencies

For urgent matters, please leave a voicemail and/or send a text or email clearly marked EMERGENCY for prompt response.

Feedback & Referrals

We welcome customer feedback and encourage clients to share positive experiences, refer friends and family, or contact us directly with questions or suggestions.

Policy Updates

Parks Crew Pools reserves the right to update or modify these policies at any time. Customers will be notified of changes.

Acknowledgement and Acceptance

By engaging the services of Parks Crew Pools, customers acknowledge that they have read, understood, and agree to the terms, policies, and guidelines outlined above.